Sustainable development

Stakeholders

Stakeholder engagement80
Below, the report lists the key stakeholders believed to have a significant impact on each individual legal entity in the Group and vice versa; what is more, these stakeholders also actively contribute in adding value to our business operations.
While we did not directly include our key stakeholders in the preparation of the sustainability report in the reporting period 2018, we recognised and highlighted, through their previous cooperation and based on the assessment and experience of our professional services, those areas of particular interest to them. As we are well aware of the importance of involving stakeholders in sustainable development and reporting, this will be one of the goals in future reporting.

We cultivate responsible and sincere relations with all our stakeholders. In doing so we follow the recommendations and rules of public reporting, the code of ethics and internal rules. Additionally, we seek out opportunities to simplify access to information and opinion sharing, making use of information technology, which is unconstrained by time and space.

In the Sava Re Group, employees, policyholders, cedants, shareholders, prospective investors, regulators, unions, communities, suppliers and the media are recognised as the stakeholders that play a key role in its existence and successful operations.
80: GRI 102-40, 102-42, 102-43, 102-44, 102-46
Stakeholders
Type of involvement
Content and objective
Employees
•
Employee participation (workers’ council and unions)
•
Internal formal events (strategic conferences, professional and educational events)
•
Internal informal events (informal meetings, team building events, sports events, parties)
•
Internal training/consultations
•
Management by objectives (annual appraisal interviews)
•
Internal web and print media
•
Thinking out of the box
•
Electronic mail
•
Personal contact
•
Opinion polls/questionnaires
•
Sports societies
•
Information, awareness
•
Stimulating ideas to improve the working environment and business process
•
Two-way communication
•
Culture building, improving relations
Policyholders/cedants
•
One-to-one counselling
•
Meetings
•
Compliments and complaints
•
Websites, blogs
•
Contact centre
•
Market communication through different channels
•
Expert meetings/conferences
•
Events
•
Social networks
•
Service quality
•
Customer focus
•
Information
•
Quick problem solving
•
Customer-friendly attitude
•
Identifying actual market needs
•
Modern sales channels
Shareholders and prospective investors
•
Supervisory board meeting
•
General meeting of shareholders
•
Public notifications (SEOnet and www.zav-sava.si)
•
Financial reports
•
Letter to shareholders
•
Electronic mail
•
Meetings
•
Investor conferences and webcasts
•
Equal access to information
•
Clear dividend policy
•
In-depth information on business operations
•
Sustainable operations
•
Strategic policy
•
Credit rating
Regulatory
•
Regular and extraordinary reporting to the Insurance Supervision Agency (ISA) and Securities Market Agency (SMA)
•
Regular and extraordinary reporting to the Competition Protection Agency (CPA)
•
Compliance with legislation
•
Transparency of operations
•
Security of policyholders
•
Compliance
Trade unions
•
Regular meetings
•
Cooperation (coordination) in preparation of internal acts
•
Negotiations
•
Employee engagement in governance
•
Collaboration
•
Employee benefits
•
Employee remuneration
•
Ensuring a friendly working environment
Communities
•
Direct contact with local decision makers
•
Support to non-profit organisations through sponsorships and donations
•
Support for preventive actions
•
Employee assistance
•
Involving the company/employees in local communities and society at large
•
Co-financing of projects important for the local community
•
Enhancing security through preventive actions
•
Infrastructure investments
•
Awareness raising among the population
Suppliers
•
Tenders
•
Invitations to participation
•
Questionnaires
•
Meetings
•
Presentations
•
Environmentally friendly materials
•
Paperless operation
•
Digitisation of operations
•
Payment reliability
•
Honouring agreements
•
Delivery of waste disposal certificates
•
Supporting local economy
Media
•
Press releases
•
Press conferences
•
Interviews
•
Answers to journalists’ questions
•
Providing information to the general public
•
Strengthening the positive realistic image of the Company/Group